Frequently Asked Questions

After you have successfully signed up and logged in, click the profile menu located on the right side of the page.

From the dropdown menu, choose Student Dashboard to access your learning overview.

Inside the dashboard, you will be able to see your:

Click the tutor profile, find 'send message' and click the button. You could contact the tutor directly and ask about the class program and most available time to start.

Click 'student dashboard' and find 'message.' You can contact your tutor directly through the message box available on the platform.

Try to contact your tutor first through the message box. If the tutor cannot be reached, please contact the admin or the official WhatsApp number only on wa.me/6285890038796

For private (1-on-1) lessons, communication can be done through the message box on the website.

All lessons are conducted online, and communication is handled through the inbox chat on the website.

After payment, schedule the lesson directly based on the available time of the tutors. Students could reschedule the class up to 12 hours prior to the lesson started.

Students are allowed to reschedule lessons up to 12 hours prior to the scheduled time. If a student cannot attend the scheduled lesson, the student should contact the tutor immediately, or the lesson will be marked as completed.

After signing in or completing your purchase, navigate to your Profile page.

From the dashboard menu, click Purchase History.

Find the course you have purchased, then click Set Your Schedule.

You will be redirected to the scheduling page. Select your preferred date and time from the available time slots.

Once you have chosen your preferred time, click Book This Class to confirm your schedule.

The scheduled lesson link will be sent to your registered email.

The reminder link will be sent to your registered email address prior to the lesson started. Check your email and log in to the website.

All lessons won't be refunded. If students did not reschedule within 12 hours before the lesson started and did not attend the lesson, the lesson will be marked as completed.

Yes, students could discuss with the tutors to access the lesson materials.

Yes! You can discuss your preferred topics with your tutor at the beginning of your sessions.

Assessments vary by tutors. Please check with your tutors for specific details.

We accept various payment methods. Please check the payment section on the website for details.

Tutors generally provide feedback at the end of each session. Additionally, you can ask for periodic assessments to track your progress.

Go to the bottom of the page and locate the Contact Us button.

Select admin@lingofoundry.com to automatically open an email message, or type your own message manually using the same address.

You can also contact us via:

Click your profile icon at the top right of the website and select Settings.

You will see your account information along with fields where you can edit your personal data.

After updating your information, click Save Changes to apply the updates.

If the update is successful, a notification will appear saying 'Data changed successfully.' Your profile is now updated!